Terms & Conditions

Terms and Regulations:
 

Payment Process: All payments must be settled up-front through our secure online payment gateway.

 

Appointment Policy: Unsettled payments automatically result in the cancellation of your scheduled appointment.

 

Program Delivery: New health programs will be provided only after reporting or during your scheduled follow-up session.

 

Program Pause Terms: Please note that packages cannot be paused or extended and must be maintained as part of your lifestyle.
 

Rescheduling Policy: Rescheduling of appointments is only possible 24 hours ahead of time or more.

 

Therapist Guidelines: Protecting patient well-being requires therapists to refrain from offering free sessions, discounts, or accepting any gifts or inducements from patients, and to avoid developing personal relationships, including friendships, with clients.
 

Confidentiality: The therapy relationship is built on confidentiality. With specific exceptions, therapists are bound not to share any information disclosed during sessions or even confirm your name on their appointment book.

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Client Privacy: As the client, you have the right to decide whether or not to acknowledge your therapist in public settings. Legally, the therapist cannot initiate contact.

 

Couples and Friends Policy: To maintain program integrity, participants must attend sessions individually. Friends and couples are not allowed to follow the program or attend sessions together. Exceptions can be made for clients under 18, who may be accompanied by one parent of their choice.

 

Refund Policy: Payments are non-refundable.

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